Frequently Asked Questions
Welcome to the Gifterman FAQ page. Here you will find clear answers about ordering your custom caricature or portrait, from uploading photos and choosing styles to delivery, framing, and revisions. Our goal is to make every step simple and transparent, so you know exactly what to expect.
If you do not see your question answered here, please reach out to our team and we will be happy to help.
Ordering Process FAQ's
Choose any product or go to the custom order page, select your style and delivery format, and add clear notes about the scene, outfits, and background. Upload your photos at checkout or reply to your order email with files and your order number. Once confirmed, our artists review everything and begin your artwork straight away.
Yes, we are happy to price your idea before you commit. Tell us how many people and pets to include, the background or theme you want, and your delivery format, digital, framed, or canvas, plus any deadline. We will reply with a fixed price and an estimated timeline so you can order with confidence.
Include the number of people and pets, preferred outfits, hairstyles, and any key props or vehicles. Describe the setting, such as beach, wedding hall, workplace, sports field, or a simple colour background. If you have reference images or a style you like, mention it so we can match the look closely.
Yes, we often build one scene from multiple photos when family or colleagues are not together in a single image. Provide the clearest photos you have and tell us how you want everyone arranged. We align angles, expressions, and proportions so the final composition looks natural.
Yes, we send a digital proof for you to review before final delivery or printing. You can request edits to likeness, colours, and small details at this stage. We only move to print or final files after you approve the proof.
We offer unlimited revisions within the original scope of work, so you can request as many tweaks as needed to perfect faces, colours, and fine details. Any larger changes that go beyond the agreed brief, such as swapping poses, redoing complex backgrounds, or adding new people or pets, may require an extra fee. We always confirm these costs upfront and keep the revision process smooth and efficient.
Digital delivery is usually ready in five to eight working days once we have your photos and notes. Framed and canvas orders add print production and courier time, which varies by region. If you have a hard deadline, tell us early so we can offer a rush option if available.
Pricing depends on the number of people and pets, the background complexity, and your final format, digital, framed, or canvas. Extra props, vehicles, or intricate scenes may add cost due to the time required. Corporate and large group orders receive tailored quotes to suit your scope.
If your order has not yet entered the drawing stage, you can request changes freely and we will update your brief. Once a draft has been started, additional work may be required and a fee can apply for major adjustments such as new photos or scene changes. Please submit any change requests within 24 hours of placing your order so we can action them as quickly as possible.
You can cancel your order within 24 hours if the artwork has not yet started, and receive a full refund. If your order includes a framed print or canvas, the cost of the physical product will always be refunded in full, even if the drawing has already begun. After the initial 24-hour window, cancellation of the artwork itself is no longer possible due to its bespoke nature, but we will instead provide unlimited revisions within the agreed scope to ensure you are completely satisfied with the final result.
We supply a high resolution JPG/PNG for sharing and printing, and a PDF suited to print labs. If you need a different format or size, mention this in your notes and we will export the best option. For very large prints, we can scale the artwork and advise on paper sizes.
For corporate or large group scenes, we can arrange a deposit with the balance due before final files or dispatch. Standard online orders are paid in full at checkout, which allows us to schedule your artwork without delay. If you need a formal quote or invoice, let us know.
Pet Artwork FAQ's
Yes, pets can be the hero of the artwork or part of a wider family or team scene. Dogs, cats, birds, horses, and smaller pets like rabbits and guinea pigs are all welcome. Tell us the pose and personality you want, and we will bring it through in the expression and details.
Clear, well lit photos with the face toward the camera give the best likeness. Include any unique markings, collars, or accessories you want kept, or tell us what to remove. If your best photos are older, send them and we will advise the most realistic approach.
Yes, we regularly combine pets from different photos into a single scene. Provide the clearest images and say where you want each pet positioned. We match angles and lighting so the final composition looks cohesive and natural.
Pets are priced like people because they require the same level of drawing detail. Adding pets can add time depending on quantity and complexity, especially in group scenes. We always confirm price and timing before we start so you can plan your gift date.
Yes, we can design your pet’s portrait with a festive or themed touch. Popular requests include Christmas hats, birthday balloons, seasonal backgrounds, or even superhero costumes for fun occasions. These details make your artwork perfect for gifts or celebrations. Just mention the theme when placing your order, and we’ll customise it to suit the occasion.
Our commitment to customer satisfaction is reflected in our offer of unlimited revisions and our policy of incorporating your feedback throughout the creative process.
Including a name in the portrait is entirely optional. Some customers like to include their pet’s name, but it’s up to your personal preference.
Absolutely. Many of our customers choose to honour a beloved pet that has passed by commissioning a special portrait. Please provide the clearest photos you have, and our artists will pay close attention to capturing their unique spirit and personality. We can also add angel wings, halos, or symbolic backgrounds upon request to make the memorial more personal.
Yes, you can select from a range of artistic styles such as pencil sketches, watercolours, digital caricatures, or oil painting effects. Each style gives a different feel, from playful and cartoon-like to realistic and elegant. If you are unsure, let us know the occasion and the impression you want to create, and we will recommend the best style for your pet’s portrait.
We understand that sometimes the only photos available are older or not the best quality. Our artists will do their best to work with what you have and enhance the details where possible. If the photo is too unclear, we may ask for additional images for reference. The clearer the photo, the closer the portrait will match your pet’s true likeness.
Yes, many customers love adding fun details such as collars, bows, superhero costumes, or themed outfits to their pet’s artwork. Simply mention your request when placing the order, and if possible, include a photo of the accessory. Our artists will make sure your pet looks natural and full of personality in their customised attire.
Yes, you can choose a plain background, a simple colour wash, or a detailed scene such as a garden, beach, or favourite park. Backgrounds can be fully customised to reflect your pet’s personality or your vision for the artwork. If you prefer, our artists can also suggest a background that suits the photo and style you’ve chosen.
Shipping & Delivery FAQ's
Digital portraits are usually ready within five to eight working days. Framed prints and canvases add production and courier time, which can vary by region. Shipping costs are calculated at checkout based on your location, and we always confirm these before you pay.
Yes, we ship worldwide. Delivery times and costs depend on the destination country and chosen courier service. All international parcels include tracking for your peace of mind.
Yes, as soon as your order is dispatched you will receive an email with a tracking number. You can use this link to follow your parcel’s journey until it arrives.
Tracking numbers sometimes take up to 24 hours to activate. If your code still does not work after that time, contact our support team and we will check the status directly with the courier.
Yes, express shipping is available for an additional fee. This service prioritises your order and usually delivers within a few days once the artwork is approved and dispatched. Ask us before ordering if you have a tight deadline.
We work with trusted local and international courier partners depending on the delivery address. Courier details are shared in your tracking email once your parcel is on its way.
If your frame or canvas arrives damaged, contact us immediately with photos of the item and packaging. We will arrange a replacement at no cost and manage the claim with the courier for you.
We collaborate with various courier services depending on the delivery location. More details will be shared once your order is dispatched.
Please contact our customer service immediately with photos of the damaged item. We will arrange for a replacement
We accept a variety of payment methods, including credit and debit cards through PayPal, and Afterpay.
General FAQ’s
If your photo is too blurry, dark, or lacks detail, we will contact you and request a new image. Our goal is always to ensure we have a clear reference so the final artwork looks accurate and vibrant.
Yes, you can send us your photo before placing an order and our team will confirm if it is suitable. This way you can feel confident that the artist has the best reference material.
Clear, high resolution images taken in good lighting are ideal. Faces should be facing the camera with features easy to see. The better the photo, the more precise the final caricature or portrait will be.
Yes, we can remove, simplify, or replace the background from your photo. You can request a plain colour, a detailed scene, or a custom theme depending on your vision for the artwork.
Yes, you can send more than one photo for reference. This helps our artists capture the best likeness, especially if one photo shows clear features while another captures personality or expression.
We supply high resolution JPG and PDF files that can be printed at home or by a professional print service. If you need guidance on paper size or quality, let us know and we will recommend the best option.
No, the background of the photo does not impact the final portrait.
We are an online service based in New Zealand, which allows us to work with customers around the world. All orders are managed online, and finished artworks are delivered digitally or shipped directly to your door.
We sometimes showcase finished pieces in our gallery or on social media. If you would prefer your artwork to remain private, simply let us know in your order notes and we will respect your request.
Yes, we offer digital gift vouchers that can be personalised and sent instantly by email. This is a great option if you are short on time or want the recipient to choose their own style, size, or theme. Vouchers can be redeemed at any time and never lose their value.
Thank you for exploring our FAQs. We hope these answers have made your ordering process clearer and given you confidence in choosing Gifterman for your custom portraits and caricatures. If you still have a question or a special request, our team is only a message away and always happy to help.
